Security and Privacy Policy:

Please read this privacy notice carefully, it explains who we are, whether, how and why we collect, store, use and share personal information, your rights in relation to your personal information, how to contact us and supervisory authorities in the event you have a complaint.

Your privacy is of the utmost importance to us and we will never release your details to third party organisations.


We'd like you to know

The following website is part of the same group, with the same staff and one central database. For the purposes of this privacy policy "we" refers to all of these websites:

  • logo

    How to Protect Your Own Privacy on our Websites

    1. Select a different username from your general online username, so that people Googling you, for instance, will not come up with your posts on our site. Google's plan for the current year involves making searches more personal, which means using content from sites you post frequently on, as well as your contacts. If your username identifies you, contact us to request a change of username.

    2. Delete anything you don't want to remain on the site. If it contains information which may help others, we'd ask that you copy it elsewhere without identifying details.

    3. Please ask if you want us to password any emails we send you.



    We may collect, use and hold secure, information about you. When we do so, we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as confidential controller of that personal information.

    The personal information we may collect and use

    In the course of us providing products and services to you, we may collect the personal information that you provide. This information may consist of: Name, address, phone number, delivery address, email address, credit card details and details of the items you've ordered, and online identifiers such as cookies and IP addresses.

    We use cookies to enhance your experience of our site. To find out more about the cookies we use and how to disable them, please see our cookies policy.

    Changes to this privacy notice

    This privacy notice was last updated on 25 May 2018 and will be reviewed on 25 May 2019.

    We may change this privacy notice from time to time.



    Contact us. Telephone +447910 114739 9 am to 5 pm GMT weekdays, except Tuesdays, when we are closed to telephone calls only but still accept emails and webforms.

    Calls may be recorded for quality and training purposes

    How to contact us

    Please contact us if you have any questions about this privacy notice or the information we hold about you.

    If you wish to contact us please send an email to or call +44 7910 114 739. Do you need extra help?

    If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).

    We use this information

  • To ease your subsequent visits to our websites, so you don't have to resubmit certain information each time you shop with us.
  • To contact you less than once a month should we have any information or offers to help you.
  • To trigger abandonment emails (e.g. to remind you if you have left something in your online basket).
  • For account holding customers only. You are able to unsubscribe at any time by clicking the link at the bottom of the emails you receive.
  • To develop our customer database to help us improve our service and product range.
  • We may work with third party analysis companies but will not share your name, address or phone number with them so they cannot identify you individually.

    We may have in place appropriate contractual safeguards with third party organisations that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

    How long will we hold your data

    We treat and support people with lifelong conditions and therefore will hold your personal information for life unless you request its removal from our database. This ensures that if you come to us for help after 20 years, you will receive continuity of care. You have a legal right to be forgotten and if you wish to exercise that right please let us know, failing which we will prioritise continuity of your health care.

    We rely on the following lawful bases: our legitimate interests, consent from you (where applicable) and for the purposes of concluding a contract with you as the legal grounds for collecting and using your personal data. Our legitimate interests are providing or offering our products or services to you.>

    Your rights

    Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

  • access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
  • require us to correct any mistakes in your information which we hold
  • require the erasure of personal information concerning you in certain situations
  • receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • object at any time to processing of personal information concerning you for direct marketing
  • object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • object in certain other situations to our continued processing of your personal information
  • otherwise restrict our processing of your personal information in certain circumstances
  • For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

    If you would like to exercise any of those rights, please: email or call us. Let us have enough information to identify you e.g. name and email address; let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and let us know the information to which your request relates.

    If you are an existing customer, we will occasionally contact you via email or mail about Trichotillomania Support products and services that we believe would be of interest and benefit to you. If you would prefer not to receive this information you can OPT OUT at any time by visiting your account pages or clicking the unsubscribe link in the email. To opt out of postal mailing contact us at

    If you are an existing customer we may also contact you via email to let you know if you have left items in your basket that you have not purchased. If you would prefer not to receive this information you can OPT OUT at any time by clicking the unsubscribe link in the email.

    The privacy implications of our social networking sites will depend on the social networks you use and the privacy settings you have chosen on these networks.


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    Keeping your personal information secure

    We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

    We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

    Detailed information is available from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems. Please visit which is supported by HM Government and leading businesses.

    We use the latest Secure Server Technology to ensure that all data submitted through our website is protected to the highest standards.

    Secure Socket Layer (SSL) encryption is used to ensure that all credit card and transactional information is secure. You can tell when the web page you're using is secure as the letters 'https' will replace 'http' in the browser address window. You will also notice a yellow padlock appear either next to your browser address window or at the bottom of your browser window.

    Verified by PayPal

    We also use Paypal services to ensure our payment cards are as secure as possible. These services help protect your card against fraudulent use online. If you forget your PayPal password, please contact the service providers directly as this is not information that is available to Trichotillomania Support.

    How to complain

    We hope that we can resolve any query or concern you raise about our use of your information.

    The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at or telephone: 0303 123 1113.

    Please check this policy occasionally for the most recent version.